I believe the technician's name was Kyle. He was very friendly, very friendly. But the problem I have is, telling them what I needed, that this appointment was scheduled for two hours. When I asked for a ballpark figure I was told by the woman, "Well I need to book this for two hours to start with." Really didn't know that I'd get billed for the whole two hours regardless of the actual time. The job took 15 minutes. Definitely not worth $174.00. I got billed for two hours of work for 15... actual minutes. I really thought about saying "No." But the tech was really nice and I'd guess it wasn't really up to him. All that because I didn't have the right tool. I knew it wouldn't be good but that amount is ludicrous. I l have other work that needs to be done and I'll be shopping around.read more
We have had problem with kitchen drain over past few years. Rich came out today and I believe he was able to get it completely cleared of years of build up. He was knowledgeable and pleasant to deal with. Hopefully we will not clog it up again in near future.
Needed service on our tankless water heater, they were able to get us in the next day. Kyle was really friendly and quickly resolved the issue we were having. He also took the time to walk me through the process of flushing our water heater in case I ever want to do it myself. Will use these folks again for sure as needs arise.
Austin and Rob were great! They took on a big project in our basement with very short notice. They were polite, professional and left our house cleaner than it was when they arrived. We will definitely be using their services again.
I don't usually post a Google review, but my recent service with Midwest necessitates a compliment. Kyle responded to my service request to repair a slow dripping outdoor faucet that ultimately led to the repair of a faulty pressure guage. Kyle returned to my home four times in one day to ensure the dripping had ceased, assuring me each time that he would stick with us till the end. He was very pleasant, never complained and was helpful in explaining everything that he was doing. He even... followed up the next day to make sure we were satisfied with the repairs. I don't often get this kind of pleasant diligence with other service people and thought it should be recognized.read more
Midwestern Plumbing Service continues to closely monitor the COVID-19 (Coronavirus) outbreak situation first and foremost with regard to the health and safety of the community and our own employees, as well as striving to be in line with local and national authorities, and World Health Organization guidelines. The federal agency of Cybersecurity & Infrastructure Security Agency (CISA), which is an operational component under the Department of Homeland Security which defines “Essential Critical Infrastructure Workers” to help State and local officials as they work to protect their communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security. Midwestern Plumbing Service falls under these categories of businesses having these kinds of workers. Having said that, we will be operating our normal 24hr plumbing service schedule. Our employees are equipped with mask, hand sanitizer and gloves. We are also practicing social distancing while trying to have as limited amount of interaction as necessary while in your home or place of business. Our office has been shut off to the outside world by not allowing any guest and even field workers to protect their well being as much as yours.