Came out on a Sunday within a few hours. Guy admitted he'd never seen a system like ours but sent pictures to his boss and his boss walked him through it on the phone. Ended up not being a plumbing issue, but I'd definitely call them again if one arises.
Hospitalty good old fashioned values and the BEST customer service hands down.The prices weren't only affordable but they were open and honest.I will never recommend another company to anyone else.I am greatful for this company!!
I cannot say enough about this company. Their knowledgeable staff came to my rescue during the Pandemic when no one else would and didn't quit until me and my 11 year old had our plumbing in working order .Thank you Rockie and Andrew for everything
Gino and Robert did a great job in replacing the old clay sewage pipe heading from my house out to the main. I had forgotten to mention the location of my sump pump line and it was taken out in the excavation part of the job. Gino ran up to the hardware store and got the replacement line to fix it up good as new. I would recommend their work for sure. Midwestern came in $5k cheaper to a local competitor and was professional and honest in suggesting what needed to be done.
My name is actually Mary Jo McClain. :)I was thrilled with the work that Gino and Ben did replacing my discharge pipe. They were professional, courteous, explained everything, had a sense of humor. Everything was efficient, clean up was perfect, and they really went above and beyond what I could have expected. Would recommend 100% to anyone (and already have). Even my neighbors were impressed with how thorough and thoughtful they were. Couldn't be happier.Also - Anthony did the estimate, and... he was great as well. Friendly, did a great job explaining exactly what he thought needed to be done.Thank you!Mary Jo McClainMilford, OHread more
Ken came to my house on time and was very professional. When the water was not shut off by the county even though it wasn’t his job he took it upon himself to make sure the water was shut off to complete his work. He was very personable and took very good care of our situation at our house. Thanks
Wow! This company is top-notch. We called because our grinder pump was going off, and we were afraid our basement was on the verge of flooding. Jason arrived within an hour of our call, and he got right to it. He determined the problem and had it up and working quickly. He then asked if there was anything else that he could help with while at our home. (I mean, who does that any more. Most people want to run out after one thing is complete.) We said actually yes, our cold water faucet in our... half bath comes out slow, and no one can seem to figure out what is wrong with it. (our home is less than a year old) He cleaned out the line, and it took him about five minutes, and the water comes out like normal. I can’t believe the exceptional service that this company provided. I should tell you that I am a huge perfectionist and it takes a lot to impress me. Jason took his shoes off and did not track through the house. He was so respectful and explained everything in detail. Everything from the phone call, response time, professionalism, and work performed was exceptional. It is so nice to know that great companies still exist ones that take pride in what they do and care about their customers. Jason, Thank you! You were terrific and we can’t thank you enough. I highly recommend this company.read more
Anthony, Gino and Ben. All are professionals with top notch service, honest, quality work and great customer support!!! Highly recommend to all family and friends for any plumbing issues. So appreciate the prompt service from my first call into the company until the work was completed. Thank you!!!
I called at 9am hoping for a same day service and they were able to accommodate me the same day. I was given a time frame of 1-3 and at 1245pm, Nick showed up early. Honestly, I was expecting no one to show up until 3 as that is how most businesses have worked for us. Nick was kind, courteous and very knowledgeable. Nick walked me through exactly what he was doing and also gave me tips/pointers on how to help avoid the same issue again. Midwestern Plumbing will be our go to for now on. Thank... you Nick!read more
I had recently moved and had to have service to my washer. Jake had to change the supply valves on my water lines so it wouldn’t leak. He was thorough and explained what he was doing. Left my area clean and wiped up! Great job Jake thank you.
I would like to Thank the Crew (Ben & Gino) for doing such a good job, the clean up and professionalism they bring to Midwestern Plumbing! My Daughter is so happy with how Ben & Gino went over all the details after all the hard work was completed. I would Highly recommend Midwestern Plumbing!!!!
I believe the technician's name was Kyle. He was very friendly, very friendly. But the problem I have is, telling them what I needed, that this appointment was scheduled for two hours. When I asked for a ballpark figure I was told by the woman, "Well I need to book this for two hours to start with." Really didn't know that I'd get billed for the whole two hours regardless of the actual time. The job took 15 minutes. Definitely not worth $174.00. I got billed for two hours of work for 15... actual minutes. I really thought about saying "No." But the tech was really nice and I'd guess it wasn't really up to him. All that because I didn't have the right tool. I knew it wouldn't be good but that amount is ludicrous. I l have other work that needs to be done and I'll be shopping around.read more
We have had problem with kitchen drain over past few years. Rich came out today and I believe he was able to get it completely cleared of years of build up. He was knowledgeable and pleasant to deal with. Hopefully we will not clog it up again in near future.
Needed service on our tankless water heater, they were able to get us in the next day. Kyle was really friendly and quickly resolved the issue we were having. He also took the time to walk me through the process of flushing our water heater in case I ever want to do it myself. Will use these folks again for sure as needs arise.
Austin and Rob were great! They took on a big project in our basement with very short notice. They were polite, professional and left our house cleaner than it was when they arrived. We will definitely be using their services again.
I don't usually post a Google review, but my recent service with Midwest necessitates a compliment. Kyle responded to my service request to repair a slow dripping outdoor faucet that ultimately led to the repair of a faulty pressure guage. Kyle returned to my home four times in one day to ensure the dripping had ceased, assuring me each time that he would stick with us till the end. He was very pleasant, never complained and was helpful in explaining everything that he was doing. He even... followed up the next day to make sure we were satisfied with the repairs. I don't often get this kind of pleasant diligence with other service people and thought it should be recognized.read more
Midwestern Plumbing Service continues to closely monitor the COVID-19 (Coronavirus) outbreak situation first and foremost with regard to the health and safety of the community and our own employees, as well as striving to be in line with local and national authorities, and World Health Organization guidelines. The federal agency of Cybersecurity & Infrastructure Security Agency (CISA), which is an operational component under the Department of Homeland Security which defines “Essential Critical Infrastructure Workers” to help State and local officials as they work to protect their communities, while ensuring continuity of functions critical to public health and safety, as well as economic and national security. Midwestern Plumbing Service falls under these categories of businesses having these kinds of workers. Having said that, we will be operating our normal 24hr plumbing service schedule. Our employees are equipped with mask, hand sanitizer and gloves. We are also practicing social distancing while trying to have as limited amount of interaction as necessary while in your home or place of business. Our office has been shut off to the outside world by not allowing any guest and even field workers to protect their well being as much as yours.